Return and claims policy

If the product does not arrive, or is not what you ordered, you can open a claim (dispute) from your orders page. The money stays pending with the authorized payment partner during the dispute — it is not released to the merchant before the decision.

Steps: 1) Open the claim with the reason. 2) The administration reviews the evidence (photos, delivery tracking). 3) The decision is recorded: refund or release, according to policy. Every decision stays in the audit trail.